TRACK C / INSURANCE

Claims move at the speed of the file.

Restoration quality shows up in the loss outcome; documentation quality shows up in your cycle time. We're built to deliver both — and to be measured on them.

Cycle time lives in the file

A claim moves as fast as its documentation. When readings, photos and scope arrive assembled instead of assembled-later, the desk works the file instead of chasing it.

Exceptions surface, not fester

Anything needing a human decision — access, coverage questions, approvals holding up work — is raised as an exception with an owner and an age, visible before it becomes an aged-claim review.

Documentation is the deliverable

Every response builds the file as it runs: time-stamped events, moisture logs against dry standards, photo sets tied to rooms. The record you audit is the record we work from.

Programme and panel enquiries: info@primeshield.com

EXAMPLE CLAIM FILE — ILLUSTRATIVE, NOT A LIVE CLAIM

CLAIM EX-2026-081347

INCIDENT PS-18472

CARRIER Example Mutual Assurance (Fictional Carrier)

STATUS Mitigation Active

ESTIMATE Submitted

DOCUMENTATION Submitted / 147 items

/// SLA METRICS

First contact TGT 30m 12m Met scenario value — not an average or a commitment

On site TGT 2h 00m 31m Met scenario value — not an average or a commitment

Mitigation started TGT 4h 00m 1h 02m Met scenario value — not an average or a commitment

Documentation filed TGT 24h 00m — On Track scenario value — not an average or a commitment

/// OPEN EXCEPTIONS (1)

ATTENTION Access needed — Suite 204

Tenant space locked; drying assessment for one suite is pending access.

BALL WITH / P. EXAMPLE (PROPERTY MANAGER)