TRACK A / PROPERTY OWNERS
Your building. Your record.
A loss is disorienting by design — water in the wrong place rearranges your priorities fast. Here's what to do first, and what working with us actually looks like.
The first hour
- 01
Get people safe
Nothing on this list outranks that. Water and electricity share your building.
- 02
Stop the source if you safely can
The main shutoff, the breaker, the valve. If you cannot do it safely, say so on the call — crews arrive ready for that.
- 03
Call before you tear anything out
What gets removed, and how it gets documented, affects your claim. Do the demolition on the record.
- 04
Photograph what you can
Wide shots first, details second. The response documents everything from arrival — your photos cover the time before.
What you'll see, every day
EXAMPLE — WHAT YOUR DAILY UPDATE LOOKS LIKE, NOT A LIVE INCIDENT
Drying equipment is running at Example Corporate Center; readings are trending toward the dry standard.
- COMPLETE Loss Reported
- COMPLETE Dispatched
- COMPLETE En Route
- COMPLETE On Site
- COMPLETE Mitigation Response
- ACTIVE Structural Drying
During a real recovery this update reaches you by text and email — stage, crew, next visit, and the photo count growing as the file builds. Whether work happened today is a thing you read, not a thing you wonder.
The first call sets the tone for the whole recovery.
Make it one where a human answers and the record starts immediately.